Shipping and Returns

SHIPPING

We use one of our trusted partners listed below for deliveries and freight. We deliver all over Australia at very competitive prices. Some pieces of furniture and bulky goods within Sydney and surrounds are shipped with a local courier. 

Deliveries within Sydney for bulky goods are done at a flat rate of $70 for upto one UTE full. (Add $20 for an additional man on the job apart from the driver)


SAME DAY DELIVERIES

Same day deliveries (if the driver is available) within Sydney can be organised at a flat rate of $70 for upto one UTE full. Please call us on 1300 654 821 to check if the item can be delivered on the same day.



PREFERRED FREIGHT PARTNERS

Sydney and Surrounds (Bulky goods only)

John (Little Green Truck) : 0488 211 759

Interstate
Hunter Express : 
132252
www.interstate.com.au : 1800 800 200

Tracking and Insurance details will be updated on each order as applicable. 



CLIENT PICK UPS

Client pick up is offered from our warehouse in Glendenning, NSW. No postage or handling will be charged on pick ups.
Cash/ Eftpos on pick up facility is also available.

Pick up address
12/51 Owen St
Glendenning NSW 2761

Please call us on 1300 654 821 prior to coming for pick up appointments.  




RETURNS

100% satisfaction is guaranteed. Simply email us and return your item for a full refund if the item is damaged in any way (Except damages in transit). Item must be returned in its original condition, and within 30 days of delivery. Buyer bears the postage. Always email us first if you have any question or problem with the transaction. We're certainly willing to help! Our customer is always more important than the transaction itself.




TRANSIT DAMAGE

If you have reason to believe the item was dropped while in transit and has been damaged, please let us know. All of our items are insured for transit damage and the damaged item will either be picked up and replaced or a full refund will be processed. Partial refunds are also offered for items that can be repaired.

Copyright © 2014-15 Indus Valley Designs Pty Ltd. ABN 66 145 153 67. All Rights Reserved.